OUR POLICIES FOR OUR GUESTS, INDIVIDUALLY AND FOR GROUPS:
(Lengthy but we appreciate you taking the time to read the Inn policies.)
CHECK-IN TIME: 3:00 PM - 6:00 PM
If you are going to be later than 6:00 P.M., please call to make arrangements for a stress-free late arrival/check-in. We very much appreciate this consideration.
CHECK-OUT TIME: 11:00 AM
There is a 2-night minimum on weekends from April to October, but sometimes we can accommodate one night, give us a call!
Main Inn Phone: 859-879-9993
We accept: Visa, MasterCard, Discover, American Express, and Cash
A deposit equal to the amount of the first night's stay, plus tax is due at the time of booking for one night. For multiple nights, 50% of the stay is due at the time of booking. Payment in full due upon check-in.
IF YOU ARE USING A GIFT CERTIFICATE OR Gift Card, PLEASE LET US KNOW AT THE TIME OF BOOKING YOUR RESERVATION. THANK YOU. We cannot accept Prepaid Credit Cards.
If you do not receive your confirmation email, please check your SPAM mail. Unfortunately, because of the hyphen in our email address, many email systems automatically put our emails in SPAM. IF you do not receive a confirmation email and it is not in your SPAM mail, please give us a call at 859-879-9993 to confirm your reservation.
If you need to pick up keys and drop off luggage earlier than the 3:00 check-in, please give us a call (859-879-9993) and we will do our very best to accommodate.
OUR CANCELLATION POLICY:
For cancellations made within the 14 day window of arrival on a single reservation, deposits are non-refundable.
If you cancel within 5 days of the reservation, you not only forfeit your deposit, you will be billed for the entire reservation. We are a small Inn and cancellations that are not rebooked because of the timing of the cancellation can really hurt us.
If you cancel prior to the 14 day cut-off, you will receive a full refund without penalty.
Timing Exceptions: The exceptions are The Kentucky Derby, Breeders Cup or other major sporting event, when deposits are not refundable for cancellations made within 30 days prior to the reservation because guests usually book 6-12 months in advance for these events.
WHOLE HOUSE BOOKING:
Whole house bookings are handled differently.We need a 60-day notice for canceling a whole house booking for events such as the Kentucky Derby and Breeders Cup and 30 days in advance for a whole house booking for the Keeneland Meet or other event, in order to attempt to fill those spots.
A Storybook Inn is a non-smoking establishment. No smoking is ever permitted indoors for any reason. Smoking is permitted on the grounds away from any entry point of the inn or guesthouse. This is non-negotiable. For anyone smoking inside the inn, or suites, or guesthouse, you will be charged a cleaning charge of $300. and be asked to vacate immediately.
Rates are for occupancy of 1 or 2. For extra persons, over occupancy of 2 in the Guesthouse or Gone With the Wind suite or Somewhere In Time suite, there is a $60. extra person charge to help cover the costs of breakfast and housekeeping. The rate listed for the suite is for one or two persons.
During Spring and Fall Keeneland Meet, Rolex, and Derby weekend, the extra person fee over occupancy of two is $70.00
Our housekeeping staff does an excellent job of not only cleaning the Rooms, Suites, and Guesthouse but takes special pride and extra time in making sure your accommodations are spotlessly clean and sanitized. A 10% or more Gratuity for our housekeeping/ kitchen staff is very much appreciated. This is especially so when you have reserved the entire house. Thank you for the consideration.
Our breakfasts are large, multi-course freshly prepared meals. We do not serve buffet style because we want your breakfasts to be as fresh and delicious as possible.
Breakfast is served at either: 8:00 and 9:00 Seating. At check-in, we always ask what time that you would like to eat your breakfast because it is prepared just before we serve it to you to ensure that your meal is at its freshest.
If you need to eat earlier than 8:00 due to business, appointments or travel plans and would like an earlier breakfast, please let us know. We usually provide coffee/tea, muffins, fruit and yogurt for earlier breakfasts, but if you need something more substantial, just let us know and we will make every effort to accommodate.
Oops! Accidents Happen:
If you spill food, red wine or a soft drink on the carpet or upholstery, please let us know right away so that we can do a quick clean-up to prevent permanent damage. There will NOT be a charge for accidents of this order when you let us know.
When guests have let us know right away, we were able to get out the stain. If you do spill red wine in our guest rooms and allow it to sit and do not notify us, a damage fee of $300. will be assessed. It is better still if you want to enjoy wine in the rooms/suites to drink that which will not stain such as a white wine or white champagne.
BECAUSE OF FIRE CODE:
NO CANDLES MAY BE BURNED IN THE INN SUITES. We have flameless candles in the suites for you to use.
I can sincerely say with utmost candor that some of our most delightful guests have been well-behaved children. Parents, please make sure that your little ones show respect to the historic property and to other guests and staff.
If you are traveling with young children under the age of 10, please call ahead to see if the available suites/rooms/guesthouse accommodations will work for the date desired.
Rates are subject to change without prior notice.
The rates we honor are the current ones posted at the availability link on our website (www.storybook-inn.com). Though we try to keep everything as updated as possible on other sites that we are listed on, we cannot be responsible for outdated rates from other websites or older published brochures or literature.
We offer special discounts to active duty military, seminary students, and clergy. 10% off. Blackout dates are April, October and Kentucky Derby weekend and holidays.
Only one discount permitted per reservation. Please inquire about discounts AT THE TIME OF BOOKING. Discounts will not be given retroactively. i.e. after your stay is completed. Thank you for understanding.
SORRY, NO PETS:
Because of guests' allergies, A Storybook Inn no longer accepts pets in our guest suites or guesthouse.
A huge "Thank you!" to you for reading A Storybook Inn's policy.
The policies are in place to ensure your comfort and the longevity of the inn for years to come. At the end of the day...or at the end of this long explanation of our policies...you, our guests are why we are in business. Safe Journeys! See you soon!