Frequently Asked Questions & Policies

We accept:

• Visa

• MasterCard

• Discover

• American Express

• Cash

For a one-night stay, a deposit equal to the first night's stay plus tax is due at the time of booking.

For multiple-night stays, 50% of the total stay is due at the time of booking.

The remaining balance is due upon check-in.

No. We are unable to accept prepaid credit cards.

Yes. If you are using a gift card or gift certificate, please let us know at the time you make your reservation.

For a regular single reservation:

• Cancellations made more than 14 days before arrival receive a full refund without penalty.
  Cancellations made within 14 days of arrival are non-refundable.
  

As a small inn, late cancellations can result in rooms that cannot be re-booked. Our cancellation policy helps us manage those situations.

Yes. Whole-house reservations have different cancellation requirements.

For whole-house bookings associated with Kentucky Derby or Breeders' Cup events, we require 60 days' notice of cancellation.

For whole-house bookings during the Keeneland Meet or other events, we require 30 days' notice of cancellation.

These notice periods allow us time to make every effort to re-book the accommodations.

Yes. A Storybook Inn Bed and Breakfast is a completely non-smoking establishment.

Smoking is never permitted inside the inn, suites, or guesthouse.

Smoking is permitted outdoors on the grounds, provided you are away from any entrance to the inn or guesthouse.

Smoking indoors is not permitted under any circumstances.

A $300 cleaning charge will be assessed for smoking inside the inn, suites, or guesthouse, and the guest will be asked to vacate the property immediately.

Our published rates are based on occupancy of one or two guests.

For the Guesthouse, Gone With the Wind Suite, and Somewhere In Time Suite, additional guests beyond two are subject to an extra-person charge of $60 per person.

During the Spring and Fall Keeneland Meets, Kentucky Three-Day Event, and Derby weekend, the additional-person charge is $70 per person.

Yes. Rates are subject to change without prior notice.

The rates we honor are the current rates posted through the availability section of our website.

While we make every effort to keep rates updated on other websites where A Storybook Inn Bed and Breakfast is listed, we cannot be responsible for outdated rates appearing on third-party websites, older brochures, or previously published materials.

Yes. We offer a 10% discount to:

• Active-duty military

• Seminary students

• Clergy

Yes. Discounts are not available during:

• April

• October

• Kentucky Derby weekend

• Holidays

No. Only one discount may be used per reservation.

Please ask about discounts at the time of booking.

Discounts cannot be applied retroactively after your stay has been completed.

Yes. Our housekeeping and kitchen staff take great pride in preparing and maintaining the rooms, suites, and guesthouse.

A 10% or greater gratuity for our housekeeping and kitchen staff is very much appreciated, particularly when guests reserve the entire house.

Thank you for considering our staff's hard work.

Breakfast is served with seating at either:

• 8:00 AM

• 9:00 AM

We ask your preferred breakfast time at check-in.

Breakfast is a large, multi-course meal that is freshly prepared for our guests.

We do not serve breakfast buffet-style because we want each meal to be as fresh and delicious as possible.

Yes. If you need to leave before 8:00 AM because of business, an appointment, travel plans, or another commitment, please let us know.

For an earlier breakfast, we typically provide coffee or tea, muffins, fruit, and yogurt. If you need something more substantial, please let us know and we will make every effort to accommodate you.

No. Because of fire-code requirements, burning candles are not permitted in the inn suites.

Flameless candles are provided in the suites for your enjoyment.

Yes! Some of our most delightful guests have been well-behaved children.

We ask parents and guardians to ensure that children respect our historic property, as well as our other guests and staff.

If you are traveling with young children under the age of 10, please call us before booking.

We will be happy to discuss whether the available rooms, suites, or guesthouse accommodations are appropriate for your family and the dates you are considering.

Unfortunately, pets are not permitted in our guest suites or guesthouse.

We made this policy because some of our guests have allergies, and we want to provide a comfortable environment for everyone.